Shipping policy

Moodwear – Shipping Policy

Thank you for shopping with Moodwear. We aim to deliver your order safely and as quickly as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During new launches, sales, or festive seasons, processing may take slightly longer.

Shipping Timeline

Estimated delivery times:

Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Locations: 7–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout.
Free shipping may be offered on selected orders, promotions, or minimum purchase values.

Order Tracking

Once your order is shipped, you will receive a tracking link or tracking ID via SMS, email, or WhatsApp (where applicable). You can use it to monitor your shipment status.

Delivery Attempts

Our courier partners will make delivery attempts as per their standard policy. If the order cannot be delivered due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the package may be returned to us.

Any additional shipping charges for re-dispatching the order will be borne by the customer.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other details are accurate while placing your order. Moodwear is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Tampered Packages

If the package appears damaged or tampered with at the time of delivery:

Do not accept the package if possible.
Record an unboxing video immediately after receiving the package.
Contact our support team within 48 hours with your Order ID, photos, and the unboxing video.

Shipping Delays

While we strive to deliver every order on time, unexpected delays may occur due to weather, natural disasters, courier issues, strikes, or other circumstances beyond our control. We appreciate your patience in such situations.