Shipping & Delivery Policy

At Moodwear, we carefully pack every order so it reaches you safely and in perfect condition.

Processing Time

Orders are usually processed within 1–3 business days after confirmation.

Delivery Time

Once your order has been dispatched, delivery generally takes 3–7 business days, depending on your location and courier service.

Please note that delivery timelines may occasionally be affected by courier delays, weather conditions, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive tracking information where available. You can use this information to follow your package until delivery.

Address Changes

Please make sure your shipping address and contact details are correct before placing your order. Once an order has been dispatched, changes to the delivery address may not be possible.

Returns & Exchanges

We want you to be happy with your purchase. If there is an issue with your order, please contact us within [X] days of delivery.

Returns or exchanges may be accepted subject to our eligibility requirements, including the condition of the product and applicable exclusions. Certain items may not be eligible for return or exchange.

For full details, please contact our support team before sending an item back.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible with your order details and clear photos of the product and packaging. We will review the issue and assist you with the next steps.

Important

By placing an order with Moodwear, you acknowledge and agree to the shipping and return terms outlined in this policy.

For any questions regarding your order, please contact our customer support team.