At Moodwear, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we’re here to help.
Return Eligibility
Returns are accepted only in the following cases:
- You received a damaged product.
- You received a defective product.
- You received the wrong item.
To be eligible for a return, the product must:
- Be unused, unwashed, and unworn.
- Have all original tags and packaging intact.
- Be accompanied by proof of purchase (order ID or invoice).
Return Request Window
You must raise a return request within 7 days of receiving your order.
To request a return, please contact us with:
- Your Order ID
- Photos or videos clearly showing the issue
- A brief description of the problem
Our support team will review your request and respond within 24–48 hours.
Refund Process
Once your returned item is received and inspected:
- If the return is approved, your refund will be processed within 5–7 business days.
- Refunds will be credited to your original payment method.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed method.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products returned after the 7-day return period.
- Products that have been worn, washed, damaged by the customer, or altered.
- Products without original tags or packaging.
- Orders where the customer selected the wrong size or changed their mind after delivery (please refer to our Exchange Policy if available).
- Minor color variations caused by screen settings or lighting during photography.
Damaged During Transit
If your package appears damaged upon delivery, please take clear photos before opening it (if possible) and contact us immediately. This helps us resolve your claim quickly.
Return Shipping
If the return is approved due to a damaged, defective, or incorrect product, Moodwear will bear the return shipping cost. Unauthorized returns sent without prior approval may not be accepted.
Contact Us
For return or refund assistance, please contact us:
Moodwear
📧 Email: Moodswear9@gmail.com
🌐 Website: www.themoodwear.store
Thank you for choosing Moodwear. We appreciate your trust and will always strive to provide you with the best shopping experience.