At Moodwear, we work hard to ensure your order is processed quickly and accurately.
Order Processing Time
- All orders are processed within 24 hours of successful order confirmation and payment verification.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Once your order has been processed, it will be handed over to our courier partner for shipment.
Processing Confirmation
After your order has been processed and dispatched, you will receive an email or SMS with your tracking details so you can monitor your shipment.
Order Changes & Cancellation
If you need to modify or cancel your order, please contact us within 24 hours of placing the order. Once the order has been processed or shipped, changes or cancellations may not be possible.
Processing Delays
Although we aim to process every order within 24 hours, processing may occasionally take longer during:
- High-demand sales or promotional events
- Public holidays
- Unforeseen operational or technical issues
In such cases, we will notify you if there is a significant delay.
Contact Us
If you have any questions regarding your order processing, please contact us:
Moodwear
📧 Email: Moodswear9@gmail.com
🌐 Website: www.themoodwear.store
Thank you for choosing Moodwear. We appreciate your trust and are committed to delivering your order as quickly as possible.